Support and Data Deletion

Get help

• Email support@memport.app. A person reads that mailbox and replies.
• In the app: open Settings, then "Message support". That attaches technical diagnostics, so we can see what went wrong on your device without asking you for screenshots.

Tell us what you were doing and at which step it stopped. That usually saves a round trip.

What data Memport holds about you

Memport has no login and no user account, so there is no profile for us to look up.

• Your photos and videos never leave your device. They are read from the export file you provide and written into your device’s photo library. They are never uploaded to us or to anyone else.
• Anonymous usage events (for example which screens are opened and which steps are completed), sent through our own backend at backend.memport.app.
• Crash and performance diagnostics, so we can fix errors.
• The two items above are tied to a random identifier the app generates for your install. It is not linked to your name, your email address, your Apple or Google account, or your Snapchat account.
• If you contacted support: the contents of that report, the email address you wrote from, and any diagnostics attached to it. This is the only data we hold that can identify you.
• Your purchase is handled by Apple or Google. The purchase status is stored on your device and we never receive your payment details.

How to request deletion of your data

Send an email to support@memport.app with the subject Delete my data.

Please include:

• the email address you used when you contacted support (that is how we find your data),
• roughly when you wrote to us, if you remember,
• whether you use the iPhone or the Android version.

We then delete your support correspondence and everything in it, including the email address you wrote from, and we reply to confirm once it is done. Every request that reaches that mailbox is acted on.

Two honest notes

• The anonymous usage and crash data carry no name, email address, or account, so we normally cannot tell which of those events came from you. If you want that data gone as well, say so in the same email and we will delete every event we can match. Deleting the app stops any further collection immediately.
• Deleting your data with us does not touch the memories already saved in your device’s photo library. Those are yours, on your phone, and we have no access to them.

The full Privacy Policy describes all of this in more detail.